True Story Archives - Real Users, Real Contact

True Story: How 2nd SMS OTP, alternative SMS providers, and alternative voice OTP improve reliable user onboarding

by Khor SoonHin on April 16, 2019April 19, 2019

Mulitple otp routes for reliable delivery

The Use of One-time Password/PIN (OTP) and two-factor authentication (2FA) Phone verification involves sending a one-time PIN/password (OTP) to a phone number and requesting the user to recite the OTP… [Continue Reading]

True Story: SMS Deliverability Issues with the Rise of MVNOs

by Donal Tobin on August 27, 2018April 15, 2019

According to Microsoft, an incredible 97% of consumers said customer service is somewhat or very important in their choice of, or loyalty, to a brand. Meanwhile, a recent study by… [Continue Reading]

True Story: How RingCaptcha’s True Single API Call Saves You From Service Disruption

by Donal Tobin on June 4, 2018April 15, 2019

What happens when your provider has deliverability issues with a carrier? Two weeks ago, Ufone Pakistan announced that they would be applying new filtering on all international A2P traffic. This… [Continue Reading]