Companies in sharing economy (ride-sharing, food/grocery delivery, etc.), fintech (micro-lending, cryptocurrency, etc.), marketplace, e-commerce, and social network relies on SMS to send one-time password (OTP) for phone verifications to onboard… [Continue Reading]
The Use of One-time Password/PIN (OTP) and two-factor authentication (2FA) Phone verification involves sending a one-time PIN/password (OTP) to a phone number and requesting the user to recite the OTP… [Continue Reading]
Recent news headlines have made security-conscious companies increasingly wary of providing two-factor authentication (2FA) via SMS/voice. Yet while SMS/voice 2FA is undoubtedly not without its flaws, focusing only on the… [Continue Reading]
According to Microsoft, an incredible 97% of consumers said customer service is somewhat or very important in their choice of, or loyalty, to a brand. Meanwhile, a recent study by… [Continue Reading]
What happens when your provider has deliverability issues with a carrier? Two weeks ago, Ufone Pakistan announced that they would be applying new filtering on all international A2P traffic. This… [Continue Reading]
